Effective Date: October 12, 2024
Last Updated: June 16, 2026

This Privacy Policy explains how Whatsnew, LLC, a Delaware limited liability company operating as Xosum.AM ("Company," "we," "us," or "our"), collects, uses, shares, and protects information in connection with the Xosum.AM websites, applications, APIs, and Telegram bot, and all related products and services (collectively, the "Service").

This Policy is incorporated into and should be read together with our Terms of Service. By using the Service, you agree to the practices described here.

1. Information We Collect

A. Information You Provide

• Account information — such as your name, email address, profile photo, organization information, and authentication credentials (passwords are stored only in hashed form; we also support sign-in via Google).
• Content you submit — audio recordings and files you upload or record for transcription, and text you enter for text-to-speech or analysis.
• Inputs and edits — transcript edits, prompts, checklists, AI-agent configurations, and other instructions you provide.
• Support and communications — information you provide when you contact us, respond to surveys, or correspond with us.

B. Information Generated by the Service

• Transcripts, timestamps, speaker-separation (diarization) results, and confidence scores.
• AI-generated titles, summaries, translations, and quality-assurance or checklist analysis outputs.
• Synthesized speech (TTS) generated from your text.
• Usage records such as remaining transcription minutes and TTS generations, and subscription/plan status.

C. Information Collected Automatically

• IP address, device and browser information, operating system, and access timestamps.
• Feature usage, performance, and diagnostic logs.
• Security and authentication events.
• Cookies and similar technologies used for authentication, preferences, and analytics.

D. Telegram Bot Data

If you use our Telegram bot, we receive your Telegram user ID, username, chat ID, and the messages and audio you send to the bot, in order to deliver the requested functionality and link it to your account.

2. How We Use Information

We use information to:

• provide, operate, and maintain the Service, including transcription, text-to-speech, translation, and AI-assisted analysis;
• process payments and manage subscriptions, plans, and usage limits;
• authenticate users, secure the Service, and prevent fraud and abuse;
• provide customer support and respond to your requests;
• send service-related and, where permitted, product or marketing communications (you can opt out of marketing messages); and
• comply with legal obligations and enforce our Terms of Service.

3. How We Share Information

We do not sell your personal information. We share information only as follows:

• Service providers and processors — vendors that host, process, or support the Service, acting under our instructions and contractual confidentiality obligations.
• Organizations / workspaces — if you use the Service as part of an organization or business account, the administrators of that organization may access content and data associated with that account.
• Legal and safety — when required by law, legal process, or to protect the rights, safety, or property of the Company, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

4. Third-Party Services We Use

We rely on the following categories of third-party providers. Each processes only the data needed for its function, under its own terms and privacy policies. We use reputable providers but do not disclose the identity of our speech, AI, and infrastructure vendors, which we treat as proprietary:

• Speech, AI, and media processing — providers that perform transcription, text-to-speech, speaker separation, format conversion, and AI-assisted analysis and assistant features.
• Hosting and infrastructure — cloud providers for authentication, database, and file storage.
• Payments — a payment processor for subscription and one-time payments; for Business customers, payment may alternatively be made by wire transfer.
• Analytics — product usage and session-insight providers.
• Communications — email notification/marketing providers and the Telegram messaging platform (if you use the bot).

5. Data Location and International Transfers

The Service is operated from the United States. Your data is stored primarily on cloud infrastructure located in the United States, and processing may occur in other regions used by our infrastructure and service providers. By using the Service, you understand that your information may be transferred to and processed in the United States and other countries that may have different data-protection laws than your own.

6. Data Retention

We retain personal information and content for as long as your account is active or as needed to provide the Service, and afterward as required to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and account configuration. You may request deletion as described below.

7. Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse, including the encryption and access controls provided by our cloud infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal information, or to object to or restrict certain processing. You can manage some information and notification preferences in your account settings, and you may submit requests by contacting us at support@xosum.am. We will respond consistent with applicable law. You may also opt out of marketing emails using the unsubscribe link in those messages.

9. Children's Privacy

The Service is not intended for or directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by updating the "Last Updated" date above and, where appropriate, through additional notice. Your continued use of the Service after changes take effect constitutes acceptance.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, contact us at:

Whatsnew, LLC (Delaware, USA), operating as Xosum.AM Email: support@xosum.am